Terms of Service

Effective Date: May 20, 2026  |  Last Updated: May 20, 2026

1. Acceptance of Terms

Welcome to Pequod's Pizza ("Company," "we," "us," or "our"). These Terms of Service ("Terms," "Agreement") govern your access to and use of the website located at pequods-food.rest (the "Website"), as well as all related services, features, content, and functionality offered by Pequod's Pizza (collectively, the "Services").

By visiting our Website, creating an account, placing an order, subscribing to any promotional communications, or otherwise interacting with our Services, you ("User," "Customer," or "you") acknowledge that you have read, understood, and agree to be legally bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

If you are accessing or using the Services on behalf of a business entity, organization, or other legal person, you represent and warrant that you have the authority to bind such entity to these Terms, and references to "you" shall include both you individually and that entity.

You must be at least eighteen (18) years of age to use our Services. By using the Website or placing an order, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this Agreement under the laws of your applicable jurisdiction.

We reserve the right to update, revise, or modify these Terms at any time. When changes are made, we will update the "Last Updated" date at the top of this page. Continued use of the Website or Services following the posting of any changes constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

2. Description of Services

Pequod's Pizza is a food service business operating in the United States. Through our Website at pequods-food.rest, we offer the following services to our customers:

• Online Ordering: Customers may browse our menu and place orders for delivery, carryout, or dine-in where applicable.
• Menu Information: We provide detailed descriptions, pricing, and nutritional information (where available) for our food and beverage offerings.
• Promotions and Special Offers: We may offer discounts, coupons, loyalty rewards, and promotional deals through the Website or via email communications.
• Customer Account Management: Users may create accounts to manage their order history, saved preferences, and payment methods.
• Customer Support: We provide assistance through our contact channels for inquiries related to orders, billing, and general questions.
• Catering Services: We may offer catering options for events and large group orders, subject to availability and separate agreements.
• Gift Cards: Digital or physical gift cards may be available for purchase through the Website.

All food items are subject to availability. Menu offerings, prices, hours of operation, and delivery zones may change at any time without prior notice. We reserve the right to discontinue, modify, or expand our Services at our sole discretion.

Pequod's Pizza does not guarantee that any specific menu item will be available at the time of your order. In the event that a selected item is unavailable, we will make reasonable efforts to notify you and offer a suitable alternative or a full refund for that item.

3. User Obligations and Prohibited Activities

3.1 User Responsibilities

By using our Services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order, including your name, delivery address, contact information, and payment details.
• Maintain the security and confidentiality of your account login credentials. You are solely responsible for all activities that occur under your account.
• Notify us immediately at [email protected] if you become aware of any unauthorized use of your account or any other security breach.
• Use the Website and Services only for lawful purposes and in accordance with these Terms.
• Comply with all applicable federal, state, and local laws and regulations, including but not limited to consumer protection laws and laws governing electronic commerce.
• Treat our staff, delivery personnel, and other users with respect and courtesy.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

• Using the Website or Services for any unlawful, fraudulent, or deceptive purpose, including but not limited to submitting false orders, providing fraudulent payment information, or engaging in identity theft.
• Attempting to gain unauthorized access to our systems, databases, servers, or other technical infrastructure through hacking, password mining, or any other means.
• Introducing viruses, malware, trojans, worms, ransomware, or any other harmful code or technology into our systems.
• Scraping, crawling, or otherwise harvesting data from the Website without our prior written consent.
• Reproducing, duplicating, copying, selling, reselling, or otherwise exploiting any portion of the Website or Services for commercial purposes without our express written authorization.
• Using automated scripts, bots, or other automated tools to interact with the Website in a manner that places excessive burden on our infrastructure.
• Impersonating Pequod's Pizza, its employees, or any other person or entity.
• Posting, transmitting, or distributing any content that is defamatory, abusive, obscene, harassing, threatening, or otherwise objectionable.
• Attempting to reverse engineer, decompile, disassemble, or otherwise discover the source code underlying our Website or Services.
• Engaging in any activity that disrupts, interferes with, or negatively impacts the performance or functionality of our Website or Services.
• Circumventing or attempting to circumvent any technological security measures we have implemented.
• Placing fraudulent or fictitious orders with no intent to pay or receive the food.
• Using our Services to collect or store personal information about other users without their express consent.

Violation of any of these prohibited activities may result in immediate termination of your account, cancellation of pending orders, and may expose you to civil and/or criminal liability under applicable federal and state law.

4. Intellectual Property Rights

All content, materials, and technology available on or through the Website, including but not limited to text, graphics, logos, icons, photographs, images, audio clips, video clips, data compilations, software, and the overall design, layout, and appearance of the Website (collectively, "Content"), are the exclusive property of Pequod's Pizza or its licensors and are protected by United States and international intellectual property laws, including copyright, trademark, trade dress, and trade secret laws.

The Pequod's Pizza name, logo, and all related trade names, trademarks, service marks, logos, and trade dress are the exclusive property of Pequod's Pizza. You may not use, reproduce, display, or otherwise exploit any of our trademarks, service marks, or trade names without our prior written consent. Unauthorized use of our intellectual property may constitute trademark infringement, unfair competition, or other violations under applicable law.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for your personal, non-commercial purposes of using our food services. This license does not include the right to:

• Modify, adapt, translate, or create derivative works based upon the Content;
• Commercially exploit any Content or any portion thereof;
• Remove or alter any copyright, trademark, or other proprietary notices from the Content; or
• Sublicense, sell, or transfer the rights granted under this license to any third party.

If you believe that any content on our Website infringes your copyright or other intellectual property rights, please contact us at [email protected] with detailed information about the alleged infringement. We will investigate and respond in accordance with applicable law, including the Digital Millennium Copyright Act (DMCA).

5. Ordering, Payment Terms, and Refund Policy

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase food and/or beverages from Pequod's Pizza. We reserve the right to accept or reject any order at our sole discretion. An order is only confirmed once you receive an order confirmation via email or through the Website.

All orders are subject to availability. Prices displayed on the Website are in United States Dollars (USD) and are subject to applicable sales tax, delivery fees, and any other applicable charges. Pricing is subject to change without notice.

5.2 Payment

We accept various forms of payment as indicated on our Website at the time of checkout, which may include major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and digital payment platforms. All payment transactions are processed through secure, third-party payment processors. We do not store your full credit card information on our servers.

By providing your payment information, you represent and warrant that: (i) you are authorized to use the payment method provided; (ii) the payment information you provide is accurate and complete; and (iii) you authorize us to charge the applicable fees to your payment method.

In the event of a payment dispute, chargeback, or returned payment, we reserve the right to cancel any pending or future orders associated with your account until the dispute is resolved.

5.3 Cancellations and Refunds

Due to the perishable nature of food products, cancellation and refund requests are subject to the following conditions:

• Order Cancellations: Orders may be cancelled within a limited window after placement, typically before the order has been accepted or prepared by our kitchen. Once food preparation has begun, cancellations may not be possible.
• Refunds: Refunds may be issued at our discretion in cases where an error occurred on our part, such as incorrect items delivered, missing items, or food quality concerns. Refunds will be processed to the original payment method within a reasonable timeframe, typically five to ten (5–10) business days.
• No Refunds for Customer Error: We are not responsible for orders placed with incorrect delivery addresses, incorrect items selected by the customer, or orders refused upon delivery without valid cause.

To request a refund or report an issue with your order, please contact us at [email protected].

5.4 Delivery

Delivery availability, fees, minimum order amounts, and estimated delivery times vary depending on your location and are subject to change. We are not liable for delays in delivery caused by circumstances beyond our control, including but not limited to traffic conditions, severe weather, or third-party delivery service issues.

6. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PEQUOD'S PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION ON THE WEBSITE;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED;
• WARRANTIES WITH RESPECT TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES.

We make no warranty or representation that the Website will meet your requirements or that your use of the Website will be uninterrupted, timely, secure, or error-free. No advice or information, whether oral or written, obtained by you from Pequod's Pizza or through the Website shall create any warranty not expressly stated in these Terms.

Pequod's Pizza does not warrant or guarantee any specific results from the use of the Services. Nutritional information, allergen data, and ingredient descriptions provided on the Website are for informational purposes only and may not be complete or entirely accurate. Customers with food allergies or dietary restrictions are strongly encouraged to contact us directly before placing an order.

Some jurisdictions do not allow the exclusion of implied warranties; therefore, some of the above exclusions may not apply to you.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, PEQUOD'S PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, AND ASSIGNS (COLLECTIVELY, "PEQUOD'S PIZZA PARTIES") SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE WEBSITE OR SERVICES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or data;
• Loss of business opportunities;
• Personal injury or property damage;
• Unauthorized access to or alteration of your data or transmissions;
• Conduct of third parties on or through the Website;
• Any errors or omissions in any content posted on the Website;
• Any interruption or cessation of transmission to or from the Website.

IN NO EVENT SHALL THE TOTAL CUMULATIVE LIABILITY OF PEQUOD'S PIZZA PARTIES TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PEQUOD'S PIZZA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD).

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU IN FULL. IN SUCH CASES, PEQUOD'S PIZZA'S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

The limitations of liability set forth in this section are fundamental elements of the basis of the bargain between Pequod's Pizza and you. Pequod's Pizza would not be able to provide the Services without such limitations.

8. Indemnification

You agree to defend, indemnify, and hold harmless Pequod's Pizza and its respective officers, directors, employees, agents, contractors, licensors, licensees, successors, and assigns (collectively, "Indemnified Parties") from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or in connection with:

• Your use of or access to the Website or Services;
• Your violation of these Terms;
• Your violation of any applicable federal, state, or local law, regulation, or ordinance;
• Your violation of any rights of any third party, including but not limited to intellectual property rights, privacy rights, or contractual rights;
• Any content you submit, post, transmit, or otherwise make available through the Website;
• Any fraudulent, negligent, or willful misconduct on your part; or
• Any misrepresentation made by you in connection with your use of the Services.

Pequod's Pizza reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In that case, you agree to cooperate fully with Pequod's Pizza's defense of such claims. You shall not settle any claim that imposes any obligation, restriction, or liability on Pequod's Pizza without our prior written consent.

9. Food Safety, Allergens, and Health Disclaimers

Pequod's Pizza takes food safety seriously and strives to comply with all applicable federal, state, and local food safety regulations, including those administered by the United States Food and Drug Administration (FDA) and applicable state health departments.

However, please be aware of the following important notices:

Pequod's Pizza does not guarantee that any menu item is free from allergens. Nutritional information is approximate and provided for general informational purposes only. We encourage customers to consult with a healthcare professional regarding specific dietary needs.

10. Third-Party Links and Services

The Website may contain links to third-party websites, services, or platforms, including payment processors, social media platforms, and delivery service providers. These links are provided for your convenience only. Pequod's Pizza does not endorse, control, or assume any responsibility for the content, privacy practices, terms, or services of any third-party websites.

Your use of any third-party website or service is governed by that party's own terms and conditions and privacy policy. We encourage you to review those terms carefully before providing any personal information or engaging with those third-party services. Pequod's Pizza shall not be liable for any damages or losses arising from your use of third-party websites or services.

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is available on our Website and incorporated into these Terms by reference. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

To the extent applicable, we comply with the Federal Trade Commission (FTC) Act and applicable state privacy laws. California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as detailed in our Privacy Policy.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Pequod's Pizza is principally located, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Services shall be brought exclusively in the appropriate state or federal courts located in the United States. You hereby consent to personal jurisdiction and venue in such courts and waive any objection to the laying of venue or jurisdiction in such courts.

Nothing in these Terms shall limit our right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our intellectual property rights or other proprietary rights.

These Terms are subject to and shall be interpreted in compliance with applicable federal consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and any applicable state consumer protection statutes.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, we encourage you to first contact Pequod's Pizza directly to resolve any concern or complaint. Please reach out to us at [email protected] with a detailed description of your dispute. We will make good-faith efforts to resolve your concern informally within thirty (30) days of receiving your notice.

13.2 Binding Arbitration

IF INFORMAL RESOLUTION IS UNSUCCESSFUL, YOU AND PEQUOD'S PIZZA AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OF THE SERVICES SHALL BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT, EXCEPT THAT: (1) EITHER PARTY MAY BRING CLAIMS IN SMALL CLAIMS COURT IF THEY QUALIFY; AND (2) EITHER PARTY MAY SEEK EMERGENCY INJUNCTIVE RELIEF IN A COURT OF COMPETENT JURISDICTION TO PREVENT IRREPARABLE HARM PENDING ARBITRATION.

Arbitration shall be conducted by a recognized arbitration organization in accordance with its applicable rules and procedures. The arbitration shall take place in the United States. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND PEQUOD'S PIZZA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. UNLESS BOTH YOU AND PEQUOD'S PIZZA AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS.

13.4 Jury Trial Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND PEQUOD'S PIZZA EACH HEREBY IRREVOCABLY WAIVE ALL RIGHT TO A JURY TRIAL IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OF THE SERVICES.

If the arbitration clause in this Section is found to be unenforceable, then the entirety of this Section 13 shall be null and void, and in such case, the parties agree to submit any disputes to the exclusive jurisdiction of the courts described in Section 12.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Website or Services. Pequod's Pizza may, in its sole discretion and without prior notice, suspend or terminate your access to the Website and Services at any time for any reason, including but not limited to:

• Your violation of any provision of these Terms;
• Your engagement in fraudulent, abusive, or illegal conduct;
• Requests by law enforcement or government agencies;
• Extended periods of inactivity on your account;
• Discontinuation or material modification of the Services; or
• Technical, security, or operational concerns.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion, subject to any outstanding payment obligations.

Upon termination of your account or access to the Services for any reason: (i) your right to use the Website and Services will immediately cease; (ii) you remain liable for all charges incurred prior to termination; and (iii) we may delete your account information and data in accordance with our Privacy Policy.

The following sections shall survive termination of these Terms: Sections 4 (Intellectual Property), 6 (Disclaimers), 7 (Limitation of Liability), 8 (Indemnification), 12 (Governing Law), 13 (Dispute Resolution), and any other provisions that by their nature should survive.

15. Changes to Terms

Pequod's Pizza reserves the right to modify, revise, update, or replace these Terms at any time in our sole discretion. When we make material changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page;
• Post the revised Terms on our Website; and
• Where appropriate, provide notice via email or a prominent notice on the Website.

Your continued use of the Website or Services after any changes to these Terms become effective constitutes your binding acceptance of the revised Terms. If you do not agree to the modified Terms, you must immediately discontinue your use of the Website and Services.

We encourage you to review these Terms regularly to stay informed of any updates. The most current version of these Terms will always be available on our Website at pequods-food.rest.

16. Severability

If any provision of these Terms is held to be invalid, illegal, unenforceable, or void by a court or arbitrator of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms, and the remaining provisions of these Terms shall continue in full force and effect.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision. The parties agree to replace any invalid or unenforceable provision with a valid provision that most closely approximates the intent and economic effect of the invalid or unenforceable provision.

The failure of Pequod's Pizza to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. A waiver of any breach or default shall not be deemed a waiver of any subsequent breach or default.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices, policies, or agreements published by Pequod's Pizza on the Website, constitute the entire agreement between you and Pequod's Pizza with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Website and Services.

No amendment to or modification of these Terms will be binding unless made in writing and signed by an authorized representative of Pequod's Pizza, except as otherwise provided herein. No oral statements or representations by any employee, agent, or representative of Pequod's Pizza shall modify or supplement these Terms.

18. Force Majeure

Pequod's Pizza shall not be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, governmental actions or restrictions, war, terrorism, civil unrest, strikes, labor disputes, utility failures, internet outages, or supply chain disruptions.

In the event of a force majeure event, we will notify you as soon as reasonably practicable and will make commercially reasonable efforts to resume normal operations as quickly as possible.

19. Accessibility

Pequod's Pizza is committed to making our Website accessible to individuals with disabilities in compliance with applicable federal laws, including the Americans with Disabilities Act (ADA). If you experience any difficulty accessing or using our Website, please contact us at [email protected] and we will make reasonable efforts to provide assistance.

20. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please do not hesitate to contact us using the information provided below. We are committed to responding to all inquiries in a timely and professional manner.